Finally--The Sears Saga Ends

A few days ago I received a call from a manager at our local Sears store. He was very apologetic for all that's happened with our rototiller and told me that they'd decided to just replace our unit with a new tiller. I was a bit hestitant because that means we're once again tied to Sears if there's any problems, but I'm hoping this new tiller will work and we won't ever have to deal with Sears again.

Of course, when we went to pick up the new tiller we waited for over 30 minutes for them to get all the paperwork finished. If we hadn't been starving it probably wouldn't have been a big deal, but 30 minutes is a long wait. While we waited we looked over refrigerators, stoves, and exercise equipment all the while chanting our mantra that we'll never again buy from Sears.

This last store manager was a nice guy and worked hard to please us, but I will still never buy from Sears. I'm just glad it's over and done with and hope that we can get our garden spot tilled and planted and never have to think about the tiller problems again.

On a side note, the vehicle that our kids drive lost its engine. Cool. That on top of our van breaking down and my husband spending the better part of Saturday trying to fix the van to no avail. Oh, and we still have that April 15th deadline hanging lower and lower over our heads.

And how was your weekend?

The Sears Saga Continues . . .

This is a follow-up to my Warning About Sears.

If you read that post, you know I haven't been thrilled with Sears. I've been trying to get our rototiller fixed so we'll be able to use it to get our garden spot ready.

We took the rototiller in for repair in November and were told that it'd be ready in December. MY husband checked in December--not ready. I called in January to check on it and was told the transmission was faulty and a new one had been ordered, twice. I was assured a technician would call with details. Good thing I didn't hold my breath . . . I'd be dead.

After going in circles through the automated phone system and calling the local repair center several times, including two days ago, I was finally contacted by a repairman today, after I called again.

The repairman goes on to tell me that he can't fix my rototiller because he's in one state and I live in a different state that's contracted by another repairman.

Tangent: My sister has had to deal with the other repairman. She had an upright freezer go out twice during the warranty period and now has a washer that has a faulty motor. The repairman has been rude to her, not shown up for appointments, hasn't called her, and has left her without her washer for a month (she has 10 kids so, luckily, they borrowed another washer because you can't go for a month without a washer with that many kids). She is flabbergasted with the way this repairman has acted and, as a result, I'm not at all interested in working with him.

Back to my story: So I told this repairman I wouldn't work with the other one contracted in my area and besides, the tiller is actually in the state where he's contracted. He then told me that a repair order hadn't even been activated on my rototiller. Excuse me? It's been sitting in the store since November, I've called several times and now there's no repair order?

Ridiculous.

So, again, beware of Sears. I, for one, will never purchase another item from Sears. I can't believe what we've had to go through to get this tiller fixed. And, somehow, it doesn't seem right that Sears not only has my money, it also has my tiller with no repair date in sight. Doesn't it seem like I should either have my money back or my rototiller?